Privacy Policy

1. Who We Are

FraserPlus Epoxy (“we”, “us”, “our”) is a licensed epoxy flooring contractor operating across Metro Vancouver and the Fraser Valley, British Columbia, Canada. Our website is fraserplusepoxy.com.

Questions about this policy: fraserplusepoxy@gmail.com  |  778-952-0221

2. Information We Collect

When you submit a quote request or contact form we collect:

• Name and contact details (email address, phone number)
• Project details you choose to share (service type, location, square footage)
• IP address and browser information (collected automatically by our hosting provider)

We do not collect payment card numbers, government ID, or sensitive personal information.

3. How We Use Your Information

• To respond to your quote request or inquiry
• To schedule an on-site assessment
• To send project-related follow-up communications
• To improve our website and services

We do not sell your information to third parties.

4. Third-Party Services

Our website uses the following third-party services that may process your data:

• Vercel — website hosting and analytics
• GoHighLevel (GHL) — CRM and lead management for quote requests
• Cloudflare — bot protection and security (Turnstile)
• Google Analytics — anonymous website traffic analytics

Each provider maintains their own privacy policy governing data handling.

5. Cookies

Our website uses functional cookies necessary for operation and analytics cookies to understand traffic patterns. You may disable cookies in your browser settings; some site features may not function correctly without them.

6. Your Rights (PIPEDA / BC PIPA)

Under Canadian federal privacy law (PIPEDA) and BC's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal exceptions)
• Request deletion of your information

To exercise any of these rights, contact us at fraserplusepoxy@gmail.com.

7. Data Retention

We retain quote request data for up to 2 years for business purposes. You may request earlier deletion at any time.

8. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.